Does Corporate Social Responsibility Influence Firm Performance? Empirical Evidence from Harare, Zimbabwe

Abstract

The influence of the dimensions of corporate social responsibility on firm performance are tested in Harare, Zimbabwe using perceptual data from a sample of 155 firms over a period of three years. Structural equation modeling was used to test the research hypotheses. The study found that employee relations, customer relations, community relations and investor relations all had a positive effect on firm performance. Environmental relations, diversity relations and supplier relations all did not influence firm performance. The study has implications on theory, policy and practice, and future research.