Bank customer loyalty and satisfaction: the influence of virtual e-CRM

Mang'unyi,Eric E.; Khabala,Oumar T.; Govender, Krishna Kistn

IEEE

[1] r. Mang'unyi and u. Khabala and K. Govender, "Bank customer loyalty and satisfaction: the influence of virtual e-CRM ," Emerald Publishing Limited, 2018.

MLA

Mang'unyi,Eric E. and Khabala,Oumar T. and Govender, Krishna Kistn, "Bank customer loyalty and satisfaction: the influence of virtual e-CRM ," Emerald Publishing Limited, 2018.

APA

Mang'unyi, r., Khabala, u., Govender, K., (2018). "Bank customer loyalty and satisfaction: the influence of virtual e-CRM," Emerald Publishing Limited.

Chicago

Mang'unyi,Eric E., Khabala,Oumar T., Govender, Krishna Kistn. (2018). "Bank customer loyalty and satisfaction: the influence of virtual e-CRM," Emerald Publishing Limited.

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Journal article