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Working Paper

Good Urban Governance through ICT : Issues, Analysis, and Strategies

ACCESS TO INFORMATION ACCESS TO SERVICES ACTION PLAN ADOPTION OF INFORMATION ADVERTISEMENT ADVERTISEMENTS AUTHENTICATION AUTOMATION BARCODE BEST PRACTICES BLOG BROADBAND BROADBAND CONNECTIVITY BROADCASTS BROWSERS BUDGET ALLOCATION BUSINESS CENTERS BUSINESS ENVIRONMENT BUSINESS INDICATORS BUSINESS SERVICES BUSINESS TRANSACTIONS BUSINESSES CALL CENTERS CALL CENTRE CAPABILITIES CAPABILITY CAPACITY BUILDING CAPACITY-BUILDING CELL-PHONES CENTRAL SERVER CERTIFICATES CHAMBERS OF COMMERCE CHART OF ACCOUNTS CLIMATE CHANGE COMMERCIAL ACTIVITIES COMMERCIAL BANKS COMMUNICATION TECHNOLOGIES COMPETITIVE ADVANTAGES COMPETITIVENESS COMPUTER NETWORK COMPUTER SCIENCE COMPUTERS CONFIDENTIAL INFORMATION CONFIDENTIALITY CONNECTIVITY CONSUMER PARTICIPATION CONTROL SYSTEM COORDINATION MECHANISMS COST CONTROL COST SAVINGS CREDIT CARDS DATA SECURITY DATA TRANSMISSION DEFORESTATION DIGITAL BUSINESS DIGITAL CAMERA DIGITAL CAMERAS DIGITAL DIVIDE DISTRIBUTION SYSTEM DOMAIN E-CITIZEN E-GOVERNANCE E-GOVERNMENT E-GOVERNMENT SYSTEMS E-MAIL E-PROCUREMENT E-SERVICES ECONOMIC ACTIVITIES ECONOMIC ACTIVITY ECONOMIC CONDITIONS ECONOMIC DEVELOPMENT ECONOMIC GROWTH ECONOMIC IMPACT EFFECTIVE DEMAND EGOVERNANCE EGOVERNMENT ELECTRICITY ELECTRONIC DATA ELECTRONIC DOCUMENT ELECTRONIC FUND ELECTRONIC PAYMENT ELECTRONIC SERVICES ELECTRONIC SUBMISSION ELECTRONIC TOOLS EMAILS EMISSIONS ENERGY CONSUMPTION ENVIRONMENTAL ENVIRONMENTAL INFORMATION ENVIRONMENTAL ISSUES ENVIRONMENTAL MANAGEMENT ENVIRONMENTAL PROBLEMS ENVIRONMENTS ESERVICES EXPENDITURES FAXES FINANCIAL MANAGEMENT FINANCIAL MANAGEMENT SYSTEMS FINANCIAL RESOURCES FINANCIAL SERVICES FINANCIAL TRANSACTIONS FLOW CHART FRAUD G2B GLOBAL MARKETS GOVERNMENT CONTRACTS GOVERNMENT SERVICES GOVERNMENT WEB SITE GOVERNMENT-TO-BUSINESS GPS HARDWARE HUMAN RESOURCE ICT ID INDUSTRIAL DEVELOPMENT INFORMATION DATABASES INFORMATION FLOWS INFORMATION SYSTEM INFORMATION SYSTEMS INFORMATION TECHNOLOGIES INFORMATION TECHNOLOGY INFRASTRUCTURE DEVELOPMENT INSTALLATION INTEGRITY OF DATA INTRANET INVENTORY INVENTORY CONTROL KNOWLEDGE PRODUCT LABOR MARKETS LAND USE LEGAL ENVIRONMENT LIMITED ACCESS MAINTENANCE OF SYSTEMS MARKET ACCESS MARKET OPPORTUNITIES MARKETING MATERIAL MENU MIDDLEMEN MOBILE APPLICATION MOBILE COMMUNICATIONS MOBILE PHONE MOBILE PHONES MOBILE SERVICES MOBILE TELEPHONE MOBILE TELEPHONES MOBILE TELEPHONY MONITORING MECHANISMS MULTIMEDIA NATURAL RESOURCES NEW TECHNOLOGIES NUMBER OF USERS OFFICE OPERATIONS ONLINE DISCUSSION ONLINE NETWORKING ONLINE NEWSLETTER ONLINE PAYMENT ONLINE PAYMENTS OPERATIONAL EFFICIENCY PAPERLESS OFFICE PAYMENT OF TAX PAYMENT OF TAXES PAYMENT SYSTEMS PCS PENETRATION RATES POLICY MAKERS POLLUTION POLLUTION LEVELS POPULATION GROWTH PRIVATE PARTNERSHIP PRIVATE SECTOR PROCESS INFORMATION PROCUREMENTS PRODUCTIVITY PUBLIC PARTICIPATION QUALITY STANDARDS QUERIES QUERY RADIO REGISTRY REGULATORY ENVIRONMENT REGULATORY ENVIRONMENTS REGULATORY FRAMEWORK REGULATORY FRAMEWORKS RELIABILITY RELIABLE ACCESS RESOURCE ALLOCATION RESOURCE CONSERVATION RESOURCE USE RESULT RESULTS SATELLITE SECURE TRANSACTIONS SENIOR CITIZEN SERVICE PROVIDERS SILICON SITES SOCIAL SERVICE SOCIAL SERVICES STREAMS SUPPLY CHAIN SUPPLY CHAIN MANAGEMENT SUPPLY NETWORKS SUSTAINABLE DEVELOPMENT TAX RATES TAX REVENUE TELECOM TELECOMMUNICATIONS TELECOMMUNICATIONS INFRASTRUCTURE TELECOMMUNICATIONS NETWORKS TELEPHONE TELEPHONE SERVICES TIMELY ACCESS TRANSACTION TRANSACTION COSTS TRANSPORTATION NETWORKS TURNAROUND TIMES UNEMPLOYMENT URBAN DEVELOPMENT USER USES WATER POLLUTION WEALTH CREATION WEB WIRELESS TELEPHONY
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World Bank, Washington, DC
Africa | Sub-Saharan Africa
2017-06-14T21:54:39Z | 2017-06-14T21:54:39Z | 2012

Africa is currently experiencing the world's fastest urbanization rate at 3.5 percent annually-placing increasing pressure on resource-constrained local governments to maintain and improve livability standards of their cities. But simultaneously, an 'Information and Communication Technologies' (ICT) revolution has swept across the continent-as evidenced by vastly improved telecommunications and internet infrastructure, leapfrogging mobile communications penetration rates, and emergence of a successful homegrown IT applications industry. This report aims to: 1) synthesize the role currently played by ICT towards improved governance, management and accountability of urban service providers in Africa as well as other regions, 2) explore current ICT initiatives that are relevant to the World Bank's thematic concerns, 3) reconcile existing deficiencies/barriers towards potential for replication, and 4) develop a roadmap to render easy strategy implementation by project teams. Section one outlines evolving trends in urban governance and presents ICT as a potential tool in the environment of modern governance. Section two discusses the role of ICT in some of the Bank's core areas of urban focus, namely: local governance and economic development; intergovernmental fiscal relations and municipal finance; urban poverty and slum upgrading; urban planning, land and housing; urban environment and climate change; and water and sanitation service delivery. An analysis of fundamental ICT methodologies employed is discussed in section three. Section four, in conclusion, suggests an action-plan for enhancing ICT initiatives as a component of the Bank's lending activities.

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