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World Bank, Washington, DC
Middle East and North Africa | Jordan
2015-01-20T16:20:50Z | 2015-01-20T16:20:50Z | 2015-01

The Ombudsman Bureau in Jordan was established in 2008. It was created to provide an avenue for redress by citizens for complaints against public sector bodies - part of the Government s drive to improve the public sector. Such a body is important in providing checks and balances in a government dominated by a strong executive branch. It also provides an alternative process of dispute resolution to filing cases in courts, thus relieving pressure on the court system and providing a means of redress that may prove more accessible than the courts for certain categories of disputes.


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