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Economic & Sector Work :: Energy Study

Monitoring Performance of Electric Utilities : Indicators and Benchmarking in Sub-Saharan Africa

ACCESS TO ELECTRICITY ACCOUNTS RECEIVABLE ADA AMOUNT OF POWER APPROACH ASSET CONDITION ASSETS AVAILABILITY BANK LENDING BENCHMARK BENCHMARKING BENCHMARKS BEST PRACTICE BEST PRACTICES BILL COLLECTION BILL COLLECTION RATE BLOCK TARIFF BLOCK TARIFFS BUSINESSES CAPABILITIES CAPABILITY CAPACITY FACTOR CAPITAL EXPENSES COAL COLLECTION EFFICIENCY COMMERCIAL EFFICIENCY COMMERCIAL TRANSACTIONS COMPONENTS CONNECTED CUSTOMERS CONNECTED HOUSEHOLDS CONNECTIVITY CONSUMER DISSATISFACTION CONSUMPTION LEVELS CONSUMPTION OF ELECTRICITY CONSUMPTION OF POWER COST OF ELECTRICITY COST OF POWER COST RECOVERY CUSTOMER MIX CUSTOMER RELATIONS CUSTOMER SERVICE DATA ENCRYPTION DATA SELECTION DATABASE DESIGN DAY-TO-DAY OPERATIONS DECISION MAKING DISPUTE RESOLUTION DISTRIBUTION INFRASTRUCTURES DISTRIBUTION LOSSES DISTRIBUTION OF ELECTRICITY DISTRIBUTION SYSTEM E-MAIL E-MAIL ADDRESS ECONOMIC DEVELOPMENT ECONOMIC INDICATORS ECONOMIES OF SCALE ELECTRIC POWER ELECTRIC UTILITIES ELECTRIC UTILITY ELECTRICITY CONSUMPTION ELECTRICITY DISTRIBUTION ELECTRICITY GENERATION ELECTRICITY PRICE ELECTRICITY PRODUCERS ELECTRICITY PRODUCTION ELECTRICITY SECTOR ELECTRICITY SUPPLY ELECTRICITY TARIFFS ELECTRICITY UTILITIES ELECTRIFICATION ENCRYPTION END USERS END-USER END-USERS ENERGY DEVELOPMENT ENERGY OUTLOOK ENGINEERING ENTERPRISE SURVEY ENTERPRISE SURVEYS EQUIPMENT FINANCIAL PERFORMANCE FIXED CHARGE FRAUD GAS GDP GENERATION GENERATION CAPACITY GRID = ELECTRICITY GRID CONNECTIONS GRID POWER GROWTH IN ELECTRICITY CONSUMPTION GROWTH RATE GROWTH RATES HARDWARE HEAT HOLDING COMPANY HOUSEHOLD ACCESS HOUSEHOLD CONSUMPTION INCOME INCOME GROUPS INCOME LEVELS INDUSTRIAL PRODUCTION INEFFICIENCY INFORMATION TECHNOLOGY INNOVATION INPUT DATA INSTALLATION INTERFACES INTERNATIONAL ENERGY INTERNATIONAL STANDARDS INTRANET INVENTORY INVENTORY MANAGEMENT LEVEL OF CONSUMPTION LOAD FACTOR MAINTENANCE COST MANAGEMENT SYSTEM MANAGERIAL INEFFICIENCY MANPOWER REQUIREMENT MATERIAL MENU MIDDLE INCOME COUNTRIES NUMBER OF CUSTOMERS OIL OIL PRICES PEAK DEMAND PEAK LOAD PER CAPITA INCOME PERFORMANCE INDICATORS POWER CONSUMPTION POWER CORPORATION POWER DEMAND POWER DISTRIBUTION POWER GENERATORS POWER PLANTS POWER SECTOR POWER SECTOR REFORM POWER SYSTEM PREPAYMENT PRIVATE SECTOR PRIVATE SECTOR PARTICIPATION PRODUCTION COSTS PRODUCTION OF POWER PRODUCTION PROCESS PROTOCOL QUALITY OF SERVICE RELIABILITY RESIDENTIAL CUSTOMERS RESIDENTIAL PRICES RESULT RESULTS REVENUE COLLECTION RURAL ACCESS TARGETS TARIFF LEVELS TARIFF STRUCTURE TECHNICAL ASPECTS TECHNICAL STANDARDS TIME FRAME TOTAL COSTS TOTAL REVENUE TRANSFORMERS TRANSMISSION TRANSMISSION LOSSES USER USERS UTILITY CAPACITY VEHICLES VOLTAGE WATER DISTRIBUTION WEB WEB PRESENCE WEBSITE
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World Bank, Washington, DC
Africa | Sub-Saharan Africa
2013-03-28T16:38:43Z | 2013-03-28T16:38:43Z | 2009

Performance of electric utilities is essential for the reform of the electricity sector in the Sub-Saharan Africa (SSA) countries. The World Bank is leading a number of initiatives to improve electric utility performance in SSA. The Africa Energy unit of the World Bank recently introduced the Electric Utility Capacity Assistance Program (EUCAP) for Africa. Among other activities, the EUCAP aims to collate relevant utility performance data within the context of the Bank operations, with the dual objective of assessing the impact of reforms and motivating utility management to achieve better outcomes. In order to reach this objective, performance benchmarking approach was developed. In this approach, benchmarking starts with the selection of the Key Performance Indices (KPIs) reflecting major elements of utility day-to-day operations, including technical, operational and financial. Then a framework to compare performance of the sector in various countries and among utilities using these indices is applied.

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