Decentralization has the potential to contribute to the democratization of society, promotion of efficient delivery of public services, and bridging the gap between the state and civic groups. It is the basis for local self-government, which eventually leads to good governance. In the context of Zimbabwe, civil society organizations play a critical role in representing citizens on social, political and economic issues. One clear example of improved governance due to citizen involvement is the case of the City of Harare Combined Residents Association (CHRA).