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Accountability in Public Services in South Africa

ABSENTEEISM ABUSE ACCESS TO INFORMATION ACCOUNTABILITY ACCOUNTABILITY FOR RESULTS ACCOUNTABILITY FRAMEWORK ACCOUNTABILITY MECHANISMS ACCOUNTABILITY PROBLEMS ACCOUNTABILITY RELATIONSHIP ACCOUNTABILITY RELATIONSHIPS ADMINISTRATIVE FRAMEWORK ADMINISTRATIVE SYSTEMS ARTICLE ASSETS BASIC EDUCATION BASIC SERVICES BENEFICIARIES BUDGET ALLOCATION BUDGET ALLOCATIONS BUDGET DECISIONS BUDGET MANAGEMENT CAPACITY BUILDING CITIZEN CITIZEN PARTICIPATION CITIZENS CIVIL SERVANTS CIVIL SOCIETY CIVIL SOCIETY ORGANIZATIONS COMMUNITY DEVELOPMENT COMMUNITY SERVICES COMPLAINTS COMPOSITION OF PUBLIC SPENDING CORPORATE GOVERNANCE CRIME DATA COLLECTION DECENTRALIZATION DEMOCRACY DEVELOPING COUNTRIES DEVELOPMENT PLANNING DEVELOPMENT PLANS DEVOLUTION OF RESPONSIBILITIES DISSEMINATION ECONOMIES OF SCALE EDUCATION SPENDING ELECTRICITY EXCHANGE RATE EXPENDITURE EXPENDITURE AREAS EXPENDITURE TRACKING SURVEYS FINANCIAL ACCOUNTABILITY FINANCIAL MANAGEMENT FINANCIAL OPERATIONS FINANCIAL POLICIES FINANCIAL RESOURCES FISCAL FRAMEWORK FISCAL MANAGEMENT FISCAL PERFORMANCE FISCAL POLICY FISCAL POSITION FISCAL SYSTEM FOOD SECURITY FREE PRESS GOVERNMENT BUDGET GOVERNMENT BUDGETING GOVERNMENT OFFICIALS GOVERNMENT PERFORMANCE GOVERNMENT PROGRAMS GOVERNMENT SPENDING GOVERNMENT SUPPORT HEALTH CARE HEALTH SERVICES HEALTH SPENDING HIV HOUSEHOLD SIZE HOUSING HUMAN CAPITAL HUMAN RIGHTS IMMIGRATION INCOME DISTRIBUTION INEQUITIES INFORMATION FLOW INFORMATION SYSTEMS INFRASTRUCTURE DEVELOPMENT INFRASTRUCTURE INVESTMENT INFRASTRUCTURE SERVICES INITIATIVE INSTITUTIONAL REQUIREMENTS INTEREST PAYMENTS INTEREST RATES INTERGOVERNMENTAL RELATIONS INTERNATIONAL COOPERATION LABOR FORCE LABOR MARKET LAWS LEADERSHIP LEGAL FRAMEWORK LEVEL OF DEVELOPMENT LOCAL COMMUNITY LOCAL DEVELOPMENT LOCAL GOVERNMENTS MANDATES MARKET TRANSACTIONS MEASURABLE OUTPUTS MEDIUM TERM EXPENDITURE MINISTERS MINISTRY OF FINANCE MONOPOLY MUNICIPALITIES NATIONAL DEVELOPMENT NUMBER OF HOUSEHOLDS OLD-AGE ORPHANS PERFORMANCE AGREEMENTS PERFORMANCE MANAGEMENT PERFORMANCE MONITORING PERVERSE INCENTIVES POLICY ANALYSIS POLICY FORMULATION POLICY FRAMEWORK POLITICAL PROCESS POLITICIAN POLITICIANS POPULATION INCREASE POVERTY REDUCTION PRIVATE SECTOR PROCUREMENT PROCUREMENT OF GOODS PROGRAMS PROGRESS PROPERTY TAXES PROSECUTION PROVIDER INCENTIVES PROVINCIAL GOVERNMENTS PROVINCIAL LEVEL PROVISIONS PUBLIC PUBLIC ACCOUNTABILITY PUBLIC ADMINISTRATION PUBLIC BUDGET PUBLIC DEBATE PUBLIC DEBT PUBLIC EMPLOYMENT PUBLIC EXPENDITURE PUBLIC EXPENDITURE TRACKING PUBLIC EXPENDITURES PUBLIC HEALTH PUBLIC HEALTH CARE PUBLIC HEALTH SERVICES PUBLIC SCHOOLS PUBLIC SECTOR PUBLIC SECTOR REFORM PUBLIC SERVANTS PUBLIC SERVICE PUBLIC SERVICE DELIVERY PUBLIC SERVICES PUBLIC SPENDING PUBLIC UNDERSTANDING PURCHASING POWER QUALITY CONTROL QUALITY OF EDUCATION QUALITY OF LIFE QUALITY OF SERVICES QUALITY SERVICES REFORM PROCESS REFORM PROGRAM REFORM PROJECT REGULATORY FRAMEWORK REMEDY RESPECT REVENUE COLLECTION ROAD MAINTENANCE RURAL AREAS RURAL COMMUNITIES RURAL DEVELOPMENT SANITATION SANITATION SERVICES SAVINGS SCHOOL PERFORMANCE SECONDARY SCHOOLS SECTOR POLICIES SECTOR POLICY SECTOR PROGRAMS SELF-ASSESSMENT SERVICE DELIVERY SERVICE DELIVERY SYSTEM SERVICE PROVIDER SERVICE PROVIDERS SERVICE PROVISION SERVICE QUALITY SKILL LEVEL SOCIAL ACTION SOCIAL PARTNERS SOCIAL PROGRAMS SOCIAL SECURITY SOCIAL WELFARE SOCIAL WELFARE SPENDING STATED OBJECTIVES SUBSIDIARITY PRINCIPLE TECHNICAL ASSISTANCE TELECOMMUNICATIONS TRANSPARENCY TREASURY UNEMPLOYMENT URBANIZATION USE OF RESOURCES USER FEES VIOLENCE WEAK ACCOUNTABILITY SYSTEMS WELFARE PROGRAMS WORKFORCE
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World Bank, Washington, DC
Africa | South Africa
2018-04-26T15:29:49Z | 2018-04-26T15:29:49Z | 2011-03

This report discusses selected issues regarding accountability in public services. The introduction discusses the accountability framework that will be used for the report. Chapter 1 assesses South Africa's progress on service access and quality, and summarizes recent policy initiatives. Chapters 2, 3, and 4 describe the international and South African experience with mechanisms that seek to improve accountability - public sector reform, citizen report cards, and others - and posits hypotheses to be explored in the following chapters. Chapter 5 applies the World Bank's accountability framework to a participatory assessment of services in six municipalities in South Africa. Chapters 6 and 7 apply the framework to the education and water and sanitation sectors. Chapter 8 explains why community-driven development does not factor in any main South African development programs. Chapter 9 explains the continuing learning practices pioneered in the manufacturing sector and addresses how these practices might be used by the South African government to effect change. Chapter 10 summarizes the conclusions, translates these into main hypotheses to be tested in future work, and formulates a number of policy recommendations for public debate.

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