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ICTs for Modernizing Government in Africa

ACCESS POINTS ACCESS TO INFORMATION ACCESS TO INFORMATION LAWS ACCESS TO SERVICES ACCESS TO TECHNOLOGY ACCESS TO THE INTERNET ACCOUNTABILITY ACCOUNTING ASSETS BACK-OFFICE BACKEND BASIC BEST PRACTICE BIDDING BUDGET ALLOCATIONS BUSINESS PROCESS BUSINESS PROCESSES BUSINESSES CALL CENTRE CAPACITY BUILDING CERTIFICATES CHANGE MANAGEMENT CITIZEN PARTICIPATION CITIZEN SERVICE CITIZEN SERVICES CIVIL LIBERTIES CIVIL RIGHTS CIVIL SERVANTS CIVIL SOCIETY CIVIL SOCIETY ORGANIZATION CLIENT DATABASE COMMUNICATION TECHNOLOGIES COMMUNICATIONS INFRASTRUCTURE COMMUNICATIONS NETWORK COMMUNITIES COMMUNITY CENTRES COMPETITIVENESS COMPUTERIZATION COMPUTERS COMPUTING CONNECTIVITY COPYRIGHT CORRUPTION CUSTOMER SERVICE CYBERCRIME DATA STRUCTURES DELIVERY SERVICE DEMOCRACY DETAILED INFORMATION DIGITAL DIGITAL DIVIDE DISASTER RECOVERY DOMAINS E-GOVERNANCE E-GOVERNMENT EGOVERNMENT EGOVERNMENT INITIATIVES EGOVERNMENT POLICY EGOVERNMENT PORTALS EGOVERNMENT SYSTEMS ELECTION ELECTIONS ELECTRONIC CHANNELS ELECTRONIC SIGNATURES ELECTRONIC SYSTEM END-USER ENGINEERING EQUIPMENT FACE-TO-FACE MEETINGS FINANCIAL MANAGEMENT FINANCIAL MANAGEMENT SYSTEMS FINANCIAL SERVICES FRAUD FRONT OFFICE FUNCTIONALITY GLOBAL ECONOMY GOVERNMENT EXPENDITURE GOVERNMENT EXPENDITURES GOVERNMENT POLICIES GOVERNMENT REPRESENTATIVES GOVERNMENT REVENUE GOVERNMENT SERVICE GOVERNMENT SERVICES GOVERNMENT TRANSPARENCY GOVERNMENT WEB SITES HUMAN RESOURCES HUMAN RESOURCES MANAGEMENT HUMAN RIGHTS ICT ID ID CARDS IDENTITY THEFT IMPLEMENTATIONS INFORMATION DISSEMINATION INFORMATION SERVICE INFORMATION SYSTEM INFORMATION SYSTEMS INFORMATION TECHNOLOGY INITIATIVE INNOVATION INTERFACE INTERFACES INVENTORY KNOWLEDGE SHARING LEGAL FRAMEWORK MANAGEMENT SYSTEMS MEDIA TECHNOLOGIES MOBILE APPLICATIONS MOBILE DEVICES MOBILE PHONE MOBILE PHONES MOBILE TELEPHONE MONITORING MECHANISM MULTIMEDIA NATIONAL GOVERNMENTS NETWORKED SERVICES NETWORKS NEW TECHNOLOGIES OFFICE SYSTEMS ONLINE SERVICE ONLINE SERVICE DELIVERY OPEN GOVERNMENT ORGANIZATIONAL CAPABILITY OUTSOURCING PILOT PROJECTS PILOT TESTING POLITICAL WILL PRIVACY PROCUREMENT PUBLIC ADMINISTRATION PUBLIC AGENCIES PUBLIC INFORMATION PUBLIC SECTOR PUBLIC SERVANTS PUBLIC SERVICE DELIVERY PUBLIC SERVICES PUBLISHING QUEUES REMEDY REVENUE COLLECTION SECURE PAYMENT SERVICE DELIVERY SERVICE PROVIDER SERVICE PROVIDERS SOFTWARE APPLICATIONS SYSTEM DESIGN TECHNICAL REQUIREMENTS TECHNOLOGICAL ADVANCES TECHNOLOGY COMPONENT TECHNOLOGY PLATFORMS TELECOMMUNICATIONS TELECOMMUNICATIONS NETWORKS TRANSPARENCY TURNAROUND TIME USABILITY USE OF WEB USERS USES VIOLENCE WEB COMMUNICATION WHISTLE BLOWERS
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World Bank, Washington, DC
Africa | Africa
2014-07-28T20:38:34Z | 2014-07-28T20:38:34Z | 2014

ICT is fundamentally changing the way in which government representatives, citizens, business and other agents of the state interact throughout the world as well as in Africa. The public service sector has strategic significance as it impacts not only on the well-being of individuals, families and communities and on individual national governments but indirectly on the stability of the global economy. The associated high expectations, particularly regarding the speed and flexibility with which public service providers can respond to individual requests, provide feedback on programs and expenditure and handle national crises, are extremely challenging. Efficient service delivery is frequently hampered by program developers who do not listen sufficiently carefully to the poor and hence are not able to identify their needs and prioritize them. Planning that focuses on supplier interests rather than those of the end-user is also a problem.

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