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Better Water and Sanitation for the Urban Poor : Good Practice from Sub-Saharan Africa

ACCESS TO INFORMATION ACCESS TO SERVICES ACCESS TO WATER ACCESS TO WATER SUPPLY ADEQUATE SANITATION ADEQUATE SUPPLY ADEQUATE WATER ADEQUATE WATER SUPPLY ADMINISTRATIVE BODIES BASIC WATER SUPPLY BILL SETTLEMENT BLOCK TARIFF BUCKET OF WATER CAPACITY BUILDING CITY COUNCIL COMMUNITY EFFORTS COMMUNITY GROUPS COMMUNITY MANAGEMENT COMMUNITY ORGANIZATIONS COMMUNITY PARTICIPATION CONCESSION CONTRACTS CONNECTION CHARGES CONNECTION COST CONNECTION COSTS CONNECTION PAYMENTS CONNECTION PROGRAM CONNECTION RATE CONNECTION SUBSIDY CONNECTIONS FOR LOW-INCOME HOUSEHOLDS COST OF WATER COST OF WATER SUPPLY COST RECOVERY COST SHARING CROSS-SUBSIDIES CUBIC METER CUBIC METERS CUSTOMER RELATIONS DELIVERY OF WATER DELIVERY OF WATER SUPPLY DELIVERY OF WATER SUPPLY SERVICES DEMAND MANAGEMENT DISTRIBUTION LINES DISTRIBUTION SYSTEMS DRAINS ENVIRONMENTAL HEALTH ENVIRONMENTAL MANAGEMENT ENVIRONMENTAL OBJECTIVES FINANCIAL INCENTIVES FIXED FEE GLOBAL WATER SUPPLY GROUNDWATER GROUNDWATER SOURCE HOUSE CONNECTIONS HOUSEHOLD CONNECTION HOUSEHOLD CONNECTIONS HOUSEHOLD SANITATION HOUSEHOLDS HYGIENE HYGIENE EDUCATION ILLEGAL CONNECTION IMPROVING WATER SUPPLY INADEQUATE WATER INDEPENDENT SERVICE PROVIDERS INFILTRATION INSUFFICIENT WATER INVESTMENT COSTS LAND TENURE LARGE URBAN CENTERS LATRINE LITER TANK LITERS OF WATER LOCAL AUTHORITIES LOW INCOME CUSTOMERS LOW WATER LOW WATER PRESSURE LOW-INCOME HOUSEHOLDS MAINTENANCE COSTS METERING MONTHLY BILLS MORTALITY RATES MUNICIPAL GOVERNMENTS MUNICIPAL SERVICES MUNICIPALITIES NATIONAL WATER NATIONAL WATER SUPPLY NUMBER OF CONNECTIONS PAYMENT OF BILLS PIT LATRINES POOR QUALITY OF WATER POPULATION GROWTH PRICE OF WATER PRIVATE COMPANIES PRIVATE OPERATOR PRIVATE OPERATORS PRIVATE SECTOR OPERATORS PROVIDING WATER SUPPLY PROVINCIAL ADMINISTRATION PROVISION OF SERVICES PROVISION OF WATER PROVISION OF WATER SUPPLY PUBLIC HEALTH PUBLIC LATRINES PUBLIC SANITATION PUBLIC SANITATION FACILITIES PUBLIC STANDPIPE PUBLIC STANDPIPES PUBLIC TOILETS PUBLIC WATER PUBLIC WATER SUPPLY PUMPING STATIONS RAPID URBANIZATION REGULATORY ENVIRONMENT REGULATORY FRAMEWORK RETICULATED WATER SUPPLY REVENUE GENERATION SAFE WATER SANITATION AGENCIES SANITATION ASSESSMENT SANITATION COVERAGE SANITATION FACILITIES SANITATION POLICIES SANITATION PROGRAM SANITATION SECTOR SANITATION SERVICE SANITATION SERVICE DELIVERY SANITATION SERVICE PROVISION SANITATION SERVICES SANITATION SYSTEMS SANITATION WATER SEPTIC TANKS SERVICE DELIVERY SERVICE PROVIDER SERVICE PROVIDERS SERVICE PROVISION SEWERAGE SEWERAGE COMPANY SEWERAGE CONNECTIONS SEWERAGE CORPORATION SEWERAGE SERVICES SEWERAGE SYSTEMS SLUM DWELLERS SMALL TOWNS SOLID WASTE SQUATTER SETTLEMENTS SUPPLY OF WATER SUPPLY WATER SUPPLY · WATER SURFACE WATER TARIFF BLOCK TARIFF POLICY TARIFF REFORM TARIFF REVISIONS TARIFF SETTING TARIFF STRUCTURE TOWN TOWN PLANNING URBAN AREA URBAN AREAS URBAN CENTERS URBAN COMMUNITIES URBAN GROWTH URBAN HOUSEHOLDS URBAN INFRASTRUCTURE URBAN SETTLEMENTS URBAN WATER URBAN WATER SUPPLY USERS UTILITY MANAGEMENT UTILITY STAFF VOLUME OF WATER WASTE DISPOSAL WASTE WATER WATER ASSOCIATION WATER BOARD WATER COMPANY WATER CONSERVATION WATER CONSUMPTION WATER DEVELOPMENT WATER DISTRIBUTION WATER MARKET WATER METER WATER POINT WATER POINTS WATER POLICY WATER RESOURCES WATER SECTOR WATER SERVICE WATER SERVICE PROVIDERS WATER SERVICES WATER SOURCES WATER SUPPLIES WATER SUPPLY WATER SUPPLY CONNECTION WATER SUPPLY CONNECTIONS WATER SUPPLY SERVICE WATER SUPPLY SERVICES WATER SUPPLY SYSTEM WATER TANK WATER TANKERS WATER TARIFF WATER USAGE WATER UTILITIES WATER UTILITY WATER VENDORS WELLS
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Kenya: European Communities and Water Utility Partnership
Africa | Sub-Saharan Africa
2013-08-01T19:47:15Z | 2013-08-01T19:47:15Z | 2003-07

The document is structured in three parts covering the key thematic areas of water supply service delivery, sanitation service delivery, and overall policy. Each part describes a series of different actions that can be taken to improve service delivery to low-income communities, outlines key lessons and challenges and identifies the principles of good practice. This project is aimed at developing a better understanding of the conditions necessary for water and sanitation services to reach low-income communities. It sought to build on the knowledge and experience of the various actors currently involved in delivering or supporting these services. One of the main observations of the authors is that there is never just one solution to any particular problem. Within each country context, the key to a successful strategy lies in the capacity of practitioners working in the water and sanitation sector to innovate and to adapt solutions to address local constraints and opportunities. This document aims to: (i) describe the challenges facing service delivery to low-income urban communities; (ii) outline key principles that guide water and sanitation sector practitioners in the delivery of services to the urban poor; and (iii) provide tangible examples from a range of sub-saharan African countries to illustrate these principles and challenges.

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