E-mapping covers various layers of data and indicators useful to achieve the above-mentioned objectives. The concept is hence both of an analytical and operational nature, and serves domestic as well as external purposes. This report focuses on the UNPAN e-government index, and constitutes the fourth ...

The Palestinian Authority is committed to improving state-citizen relations through various mechanisms including the complaints resolution. The objective of this technical assistance, which has been undertaken at the request of the DGC, is to strengthen the Complaint Handling Mechanisms (CHMs) in five...