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Until the late 1970s, the Finnish Road and Waterways Administration (RWA), under Finland's Ministry of Transportation and Communications (MOTC), operated as a highly centralized, monopolistic agency. The country's thirteen road management districts had little or no decision-making authority. Outsourci...
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82
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Publications & Research :: Brief
World Bank, Washington, DC
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72
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Publications & Research :: Brief
World Bank, Washington, DC
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95
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Report
World Bank, Washington, DC
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112
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Economic & Sector Work :: Policy Note
Washington, DC
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113
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Publications & Research :: Policy Research Working Paper
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141
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Economic & Sector Work :: Country Infrastructure Framework
Washington, DC
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97
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Report
The Palestinian Authority is committed to improving state-citizen relations through various mechanisms including the complaints resolution. The objective of this technical assistance, which has been undertaken at the request of the DGC, is to strengthen the Complaint Handling Mechanisms (CHMs) in five...
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101
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Report
Strengthening the Citizen-State Compact through Feedback : Effective Complaint Management as a Pa...
World Bank, Washington, DC
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86
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Publications & Research :: Brief
World Bank, Washington, DC
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89
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